Streamlining how Santander users discover important information

Streamlining how Santander users discover important information

Streamlining how Santander users discover important information

Santander Bank

Santander Bank

Santander Bank

Client

Santander Bank

Vendor

Squiz

Role

Product Design Lead

Focus

Enhanced Search

Client

Santander Bank

Vendor

Squiz

Role

Product Design Lead

Focus

Enhanced Search

Overview

Sainsbury's publicly acknowledged a drive to recruit a further 22,000 employees (as published here), and partnered with Squiz to streamline recruitment with digital innovation.


The Sainsbury's jobs portal was home to thousands of jobs at any given time, and relied on plenty of patience from its users in sorting through listings via location and job type tabs. As an out of the box CMS solution Sainsbury's had managed up until this point, but with such rapid growth brought the appetite for employee acquisition at pace, and the current portal wasn't considered a powerful enough tool to bring the level of employees to the table that they required.

Overview

Sainsbury's publicly acknowledged a drive to recruit a further 22,000 employees (as published here), and partnered with Squiz to streamline recruitment with digital innovation.


The Sainsbury's jobs portal was home to thousands of jobs at any given time, and relied on plenty of patience from its users in sorting through listings via location and job type tabs. As an out of the box CMS solution Sainsbury's had managed up until this point, but with such rapid growth brought the appetite for employee acquisition at pace, and the current portal wasn't considered a powerful enough tool to bring the level of employees to the table that they required.

Problem

  • Finding job that matched the basic criteria of a first time user failed to inspire users to commit into the application stage in too many circumstances.

  • Over cooked attempts at contemporary user interface design had indadvertedly complicated the user experience and information architecture.

  • In many circumstances prospective applicants had adopted their mobile device to be their key tool in applying for jobs, to which the Sainsbury’s job site failed to cater for on both mobile an tablet devices well.

Problem

  • Finding job that matched the basic criteria of a first time user failed to inspire users to commit into the application stage in too many circumstances.

  • Over cooked attempts at contemporary user interface design had indadvertedly complicated the user experience and information architecture.

  • In many circumstances prospective applicants had adopted their mobile device to be their key tool in applying for jobs, to which the Sainsbury’s job site failed to cater for on both mobile an tablet devices well.

Synthesis

The application of a concierge when the search module is activated to offer users a rapid search result discovery upon typing. The premise of a concierge could reduce multiple steps in their journey, often completely removing the need to use a SERP at all.


The concierge would house rich data and card based results to engage users and categorise results with every letter typed. This will be applied to the main site search as well as specific in-page search.

Synthesis

The application of a concierge when the search module is activated to offer users a rapid search result discovery upon typing. The premise of a concierge could reduce multiple steps in their journey, often completely removing the need to use a SERP at all.


The concierge would house rich data and card based results to engage users and categorise results with every letter typed. This will be applied to the main site search as well as specific in-page search.

Solution

  • The application of a concierge when the search module is activated to offer users a rapid search result discovery upon typing. The premise of a concierge could reduce multiple steps in their journey, often completely removing the need to use a SERP at all.

  • Embracing the use of modern technology, using a geolocation module (using a Google API) integrated into Funnelback would remove the need for a full screen map and allow the user to quickly filter based on the location of the device they're using.

  • Applying an advanced filter system on the search engine results page to empower search filtering and categorisation (reducing the need for load more/pagination reliance).

Solution

  • The application of a concierge when the search module is activated to offer users a rapid search result discovery upon typing. The premise of a concierge could reduce multiple steps in their journey, often completely removing the need to use a SERP at all.

  • Embracing the use of modern technology, using a geolocation module (using a Google API) integrated into Funnelback would remove the need for a full screen map and allow the user to quickly filter based on the location of the device they're using.

  • Applying an advanced filter system on the search engine results page to empower search filtering and categorisation (reducing the need for load more/pagination reliance).

Let's work together?

Let's work together?

Let's work together?

© Elliot Rylands

© Elliot Rylands

© Elliot Rylands